Deutsche Post offers a secure identity check service – to millions of users every year.

 

On behalf of your contracting party to ensure that only identified persons have access to sensitive services and to sensitive services including those from the financial services sector (such as opening an online bank account), telecommunications (activating a prepaid SIM card), health care (access to health information) or the mobility industry (including car sharing).

 

1. How does the identity check work in post offices?

 

• You will receive your POSTIDENT coupon either from the contracting party on whose behalf we are performing your identification check or via the POSTIDENT portal.

• The employee at the post office takes the information from the coupon and will verify the ID document you present.

• After you confirm your identification data, it is transmitted digitally to your contracting party.

 

 

2. How does the identity check via photo work?

 

• To start the identity check via photo, you will receive a link from your contracting party, or they will forward you directly to the POSTIDENT portal.
  
• Download the POSTIDENT app for identity verification via smartphone. Alternatively, you can also complete the process on your PC or laptop with a webcam.
• Start the identity check by scanning the QR code that is displayed online or by entering your case ID in the app.
• Take photos of your documents and a short video sequence of your face with your smartphone.
• Ensure that the lighting is sufficient and that the data on your documents is easy to read.
• Then send all the data you have recorded to Deutsche Post for verification. You will be informed of the identification process results in just a few minutes and the required identification data will be transmitted to your contracting party in encrypted format.